TERMS AND CONDITIONS
Payment Options: We send you an invoice via square that you can pay with any debit or credit card.
- Shipping is done via FedEx priority overnight. 2day shipping is not an option. Shipping days are Monday and Wednesday.
- The buyer must be present to receive the package on the first delivery attempt or all guarantees are void.
- Live, healthy arrival is only guaranteed when shipping temperatures at both ends are between 30-90F. Please notify us of the weather on your end!
- We are not responsible for carrier delays or mishandling resulting in DOA* animals. We work with FedEx because they are the best at doing this safely.
- Unless otherwise stated, we offer a 72 hour health guarantee on our captive bred animals only, provided the above criteria are met. We must be notified during this time period of any problems or concerns for this guarantee to be upheld. In the rare event of an passing, we will need to see picture and/or video proof before any refunds or replacements can be completed.
- All sales are final(we work people in some cases).
- In order for our guarantee to take effect, all claims must be made within our 72 hour health guarantee and any deceased animals frozen and kept for return.
- If the animal does not appear healthy on arrival we need to be notified immediately.
- We reserve the right to refuse sale to any buyer, for any reason. Sorry, no sales to minors. Proof of age may be required at our discretion.
- Southern Reptiles is not responsible for any veterinary expenses or costs incurred by the buyer for any animal. If you take any animal to a veterinarian, you do so entirely at your own expense.
- Photos and requests: The Turtles or Tortoises pictured on our web site may or may not be the actual animal available. The photos do represent the species, and health of the animal. Sorry, but it is not always practical to provide photos of every individual turtle (certain exceptions may apply). We do our best to provide you the customer with photos but it is not guaranteed. When you contact us we will usually have exact photos ready or will get them for serious inquiries.
- In accordance with FDA regulations, turtles and tortoises under 4 inches listed on our web site are offered expressly for educational, scientific or export purposes only. They are not sold for use as pets.
- Sexing: We cannot guarantee the sex of a tortoise. We do our best to accurately sex them but cannot guarantee it. I have noticed some temperature sexed turtles and tortoises being offered. I know some breeders who actually incubate a few species that way. For the most part, commonly produced species are not incubated that way - some species can not even be incubated for gender. Many species require considerable age to determine gender. We offer very few temperature sexed species - and these come from very reputable, long established breeders. If I can sex an animal I will. If I can make a good guess, I will tell you just that; and if I can't determine gender (usually because the animal is just not old enough) I will tell you that too.
- We can not do trades. If you want to sell turtles or tortoises simply offer them to us.
- Please be aware of your own local wildlife laws and regulations. No shipments will be knowingly sent in violation of any state or federal laws. Please do not even ask.
- IN THE EVENT THAT YOU CANCEL YOUR ORDER PRIOR TO SHIPPING YOU WILL BE REFUNDED ALL CHARGES ASIDE FROM THE SHIPPING FEE. THIS COVERS THE TIME AND POSSIBLE MISSED SALE ON THE TURTLE OR TORTOISE THAT WAS MARKED AS SOLD.
- Please denote that your failure to read our terms and conditions, whether intentional or accidental will under no circumstances be reason to consider them altered or voided.